Returns Policy

UNUSED" product for a refund within 30 days of the original delivery. A restocking fee of 10 % will apply.

UNUSED" rain chain for any other rain chain on our website of comparable value within 30 days and we may then waive the 10% restocking fee.

Refund will be for the merchandise amount only and this does not includes shipping charges.

<p 10px;="\&quot;\&quot;" padding:="\&quot;\&quot;" 0px;="\&quot;\&quot;" outline:="\&quot;\&quot;" color:="\&quot;\&quot;" rgb(0,="\&quot;\&quot;" 0,="\&quot;\&quot;" 0);="\&quot;\&quot;" font-family:="\&quot;\&quot;" \\\'helvetica="\&quot;\&quot;" neue\\\',="\&quot;\&quot;" helvetica,="\&quot;\&quot;" arial,="\&quot;\&quot;" sans-serif;\\\"="\&quot;\&quot;" style="box-sizing: border-box; margin: 0px 0px 10px;">We have set specific guidelines to ensure a quick and easy return and exchange process.

To request a return contact us at sales@rainchainsworld.com with
 
  1. Subject - "Return Material Authorization Code"
  2. Your Full Name
  3. Product Description and Item Number
  4. Order Number
  5. Delivery Date
  6. Your valid E-mail address and Phone number.
No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 3 weeks of receiving the returned item.
 
Please ship all return merchandise to following address:
 
Rain Chains World

4570 Eucalyptus Avenue
Suite D, Chino, CA 91710

  • An authorization code is mandatory for a return to be accepted.
  • The authorization code can be obtained via email or phone.
  • Returns are acceptable on unused items within 30 days with a small restocking fee. 
  • Returns are NOT acceptable on used product which has undergone aging and has been altered

If you have any additional question regarding our return policy please contact us via our online form or call us at 1-909-606-2655.